Retail IT Service Desk Analyst (1st Line)
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Summary
First-line IT service desk analyst based in Portsmouth supporting a nationwide retail chain's store technology — keeping POS systems, store mobile devices, digital signage and CRM applications running smoothly — with a strong emphasis on high-touch customer service.
About the Role: Are you an energetic IT Support professional with a passion for high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will be the primary lifeline for our nationwide retail stores, ensuring the critical technology powering our trade-including Point of Sale (POS) systems, store mobile devices, digital signage, and CRM applications-runs smoothly every single day. If you t…