Retail Lead

Looking for more from your job, more purpose, more growth, and a true sense of fulfillment? Build a career with Goodwill Industries of New Mexico (GINM), where the power of work transforms lives—yours and those in your community.

We’re seeking an enthusiastic, career-minded Retail Lead to support our customers and advance our mission of providing skills training, job placement, and social services to New Mexicans. As a proud second-chance employer, GINM is committed to creating opportunities for advancement and long-term success.

In this role, you’ll deliver exceptional customer service, help train team members, and assist the Manager and Assistant Manager with daily operations. Responsibilities include planning and directing work, ensuring cash accountability, safeguarding company assets, and supporting overall store performance.

At GINM, we invest in our employees by offering the tools and support needed to succeed. You’ll enjoy competitive pay and benefits, a focus on work-life balance, and the chance to make a meaningful difference every day.

Take the next step in your career—apply today!

$14.75/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets.