Retail Liaison Manager (FTC)

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

About the role:

The Retail Liaison Manager should be proactive and detail oriented. This role is crucial in supporting our field operations by managing store outreach, scheduling visits, and providing a key point of contact for retail partners and Business Development Executives. You will have excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution. This is a fixed-term full time position until end of December 2026.

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme
• Manage communications and booking of a pipeline of stores requiring face-to-face visits from a Field Operations Manager (FOM)
• Make reminder calls to stores before scheduled visits
• Utilise the internal BMS system to book, manage, and review store visit schedules
• Monitor and optimise the booking schedule to ensure efficiency
• Communicate with FOMs in a timely manner and trouble shoot schedule issues, escalating wider issues to the TM Director/ NFM/Account Team as required
• Serve as a helpline for store queries and concerns regarding the 121 programme
• Support Business Development Executive (BDEs) with store-related issues and escalate unresolved matters to internal teams

Requirements

Experience in retail liaison, sales support, or a similar role involving outbound calls and scheduling.

Strong communication skills to build and maintain professional relationships.

Highly organised with attention to detail and the ability to manage multiple tasks.

Familiarity with CRM or booking management systems.

Ability to work independently while collaborating with wider teams.

Previous experience in retail or field sales is advantageous.

Benefits

• Salary £28-£35k gross per annum
• Hybrid working opportunities
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.