Retail Manager- Cazenovia

Key Responsibilities

1. Business Planning & Execution

   • Develop and execute business plans aligned with company goals (sales, profitability, cost control) for the store.

   • Monitor and hit financial performance metrics (budgets, P&L, cost efficiency).

   • Optimize resource allocation — human, physical (inventory, facility), financial.

2. Team Leadership & Development

   • Hire, train, coach, and evaluate staff (sales, parts, admin).

   • Build a positive working environment and strong team culture.

   • Lead department heads (e.g., parts manager) in goal-setting and departmental coordination.

3. Customer Relationship / Experience

   • Maintain and build strong relationships with key customers (especially for large sales).

   • Handle escalated customer issues and ensure high customer satisfaction.

   • Represent the company in customer-facing events or when selling machinery.

4. Operations & Store Management

   • Ensure that the facility (showroom, parts area, service area) is maintained in a professional, clean, and secure state.

   • Oversee marketing activities and events for the location.

   • Coordinate communication across departments to make sure goals are aligned and processes run smoothly.

5. Strategic & Financial Oversight

   • Analyze financial data, sales trends, and KPIs to make informed business decisions.

   • Forecast sales, develop budget, control costs, and find efficiencies.

   • Work with corporate leadership (including John Deere partners) as needed for alignment and support.

6. Compliance & Company Culture

   • Uphold SNPartners values, mission, and vision in every aspect of operations.

   • Implement and enforce company policies, safety protocols, and operational standards.

   • Lead regular meetings (department, all-employee) to ensure communication and alignment.