RETAIL MANAGER

Employment Type: Full-time (6-day work week, including weekends and public holidays)

Key Responsibilities

1) Sales & Customer Experience

1a) Lead by example: Actively serve customers on the sales floor to achieve store sales targets.
1b) Service Excellence: Ensure customers receives a good shopping experience
1c) Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy.

2) Team Management & Development

2a) Training: Coach a small team (2-3 staff) on product knowledge
2b) Scheduling: Create weekly rosters that balance operational needs with staff well-being
2c) Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback.

3) Operations & Visual Merchandising

3a) Inventory Control: Manage stock takes, cycle counts, and timely transfers between the shop and warehouse.
3b) Ensure the shop is always clean, organized.
3c) Manage cash, opening/closing procedures, and POS system accuracy.

Who We Are Looking For

Experience: Minimum 2-3 years of retail management experience in Singapore.
Knowledge: Strong understanding of local trends, and the Singaporean consumer market.
Skills: Proficient in POS system. Verbal and written English