Retail Manager
- Develop and execute a creative and inspiring merchandising layout for the store
- Create a unique retail experience in the store, following ALARA brand guidelines
- Work with the management team to set annual budgets and targets
- Take full responsibility for managing the budget, profit and loss account, as well as monitoring performance against agreed key performance indicators (KPI’s)
- Develop and maintain suitable measures and systems for ensuring sufficient levels of stock at all times
- Analyse sales figures, interpret trends and forecast future sales volumes in order to grow profit
- Partner with the management team to identify potential income generation opportunities
- Ensure that business development activities are complementary and all potential income-generating activities are exploited
- Work with the sales team to develop limited edition commissions and multiples from exhibiting artists
- Ensure compliance with all policies and procedures through retail management and staff meetings, store walk-throughs and audits, etc.
- Continually evaluate and react to performance issues and actively recruit retail candidates
- Provide support to the fashion buyer, the home/furniture buyer, the general manager, as well as the CEO in identifying brands to be featured in the store portfolio
- Monitor low-performing brands and suggest methods to drive a quick and sustained, and effective turnaround in performance
- Effectively resolve all customer complaints
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Ensure the store fulfils all legal, health and safety guidelines
- Perform any other tasks as assigned.
Requirements
Technical Skills
● Working knowledge of the fashion/retail industry
● Good knowledge of the use of sales software
● Good data entry skills
● Knowledge and understanding of business policies and procedures
● Ability to create detailed spreadsheets, charts, and presentations
● Highly proficient in the use of Microsoft Office tools
● Must be able to prepare management reports and correspondence.
Soft Skills
● Excellent time management skills
● Ability to multitask and prioritise work
● Excellent organisation, planning and coordination skills
● Strong interpersonal skills
● Ability to effectively communicate with a wide range of individuals
● Good intuitive, negotiating, and analytical skills
● Excellent written and communication skills.
Educational/Experience
● BSc. / HND in Marketing, Business Administration, or a related field
● Experience in the luxury lifestyle industry (an advantage)
● Minimum of 5 years’ experience as a Retail Manager
● Professional certification will be an advantage.