Retail Operations and Processing Specialist

Upstate Coin & Gold (“UCG”) is offering an exceptional opportunity to join a dynamic, industry-leading company where you will become an expert in the exciting precious metals profession. This role is heavily focused on the core processing and operational needs of the business, requiring a meticulous aptitude for product quality and process efficiency, while also incorporating the ability to serve our retail customers.

Keys to Success

• Ability to actively listen in a fast paced environment matching customer's needs with what we can offer. Ability to build rapport while completing transactions in a timely manner.
• Customer Centric: You have the ability to actively listen in a fast-paced environment, matching customer's needs with what we can offer. You can build rapport while completing transactions in a timely manner.
• Detail Oriented: You have a quick mind for accuracy and have the uncanny ability to spot errors, mintmarks, and varieties. You are precise in maintaining quality control and inventory documentation.
• Motivated: You are a self-starter who thrives in fast-paced transactional environments and are excited to learn about new industries, processing workflows, and coin grading.
• Innovative: You are a problem solver not content in a job where it is the same thing day in and day out. You want to dive deeper to know the “why” of processes and enjoy identifying ways to improve workflow.

This role is primarily responsible for retail and customer interaction, as well as detailed product processing and inventory control:

• Greet customers, maintain a professional appearance and attitude at all times, and work a full-time retail schedule between Monday-Friday 9:30 am – 6:00 pm, and Saturdays 11:00 am – 3:00 pm.
• Provide evaluation, quotation, purchasing, and sales services of precious metals, jewelry, and collectibles, delivering offers confidently and professionally, avoiding slang, and learning how to price and quote for metals.
• Identify and assess customers' needs to achieve satisfaction, building sustainable relationships of trust and strong rapport through open and interactive communication.
• Keep records of customer interactions, process customer accounts, file documents, and use the UCG Retail Precious Metals Trader role for processing transactions.
• Manage cash and inventory: Daily end-of-day reconciliation of the cash drawer must be performed by comparing the physical cash count to the NetSuite Cash Drawer Daily Report.
• Maintain general upkeep of the showroom and be in charge of opening and closing.
• Offer to remove "easy" stones for customers who want them back.

Responsible for quality control, processing, sorting, organizing, and preliminary grading of numismatic products.

Compliance

• Process, evaluate and sort numismatic products for quality control.
• Authenticate scrap gold and other precious metal scrap using Hallmarks, XRF (X-ray fluorescence), and Sigma (electromagnetic waves) technology, covering products like scrap precious metal jewelry, sterling silver holloware and flatware, precious metal coins and bullion, and numismatic value coins and notes.
• Complete paperwork and process to grade numismatic products in inventory, and send numismatic products to NGC and / or PCGS for grading.
• Conduct basic inventory management utilizing Netsuite, including logging incoming product (receiving) and assisting with the preparation and staging of outbound orders (shipping fulfillment).
• Fill downtime by assisting the shipping and processing departments with overflow work as directed by the Operations Manager's daily email.
• Ensure all processing and retail transactions adhere to legal compliance requirements.
• Update all required internal reports daily and external reports as needed weekly.
• Update all required internal reports daily and external reports as needed weekly.