Retail Operations Associate - Paygo Phones (Lagos, Nigeria)
Job Location: Lagos, Nigeria.
About the role:
Retail Operations Associate - Paygo Phones will work closely with the operation team in Nigeria to ensure the organisation has adequate capacity to build new business units and expand existing operations in the region.
- Manage stock reconciliation across assigned region(s) - reordering understocked SKUs, managing holding levels, tracking aged stock returns and reallocations.
- Facilitate phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence
- Track and report shop performance.
- Develop retail strategies that facilitates regional business goals. Resolve operational issues as they arise.
- Onboard new shop agents. Train shop agents on inventory management and reconciliation
- Communicate any inventory shortage, theft, or loss at the regional warehouse.
- Prepare weekly on hand stock report for all shops in region and make the report available for the Country Operations manager
- Follow up on any stock losses or unexplained variances at the store
- Have a Bachelor’s degree or Higher Diploma in Supply Chain Management, or related discipline from a recognized institution
- Have a minimum of three (3) years’ progressive work experience in procurement and supply or inventory management in a multinational organization
- Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems.
- Demonstrate sound judgment, people, communication, presentation and reporting skills.
- Are result oriented with the ability to multitask.
- Are a team player and can demonstrate ability to establish and maintain effective relationships with various stakeholders. Have advanced computer skills eg. Microsoft excel application.
- Have experience working in ERP System and other inventory management application
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.