Retail Operations Manager - #35161
- Oversee daily business operations and departmental workflows
- Coordinate, supervise, and delegate tasks to department heads and staff
- Monitor operational performance and ensure company targets and objectives are achieved
- Suggest Improvements on our systems, processes, controls, and operational efficiency across all departments
- Assist management in planning, strategy development, and business decision-making
- Ensure the timely completion of projects, deliveries, customer requirements, and internal objectives
- Prepare operational reports and provide recommendations for improvements, updates, and business growth initiatives
- Maintain effective communication and coordination among all departments
- Evaluate employee and departmental performance, identify strengths, weaknesses, and opportunities for improvement
- Develop and implement action plans to increase productivity, accountability, and operational efficiency
- Conduct regular operational reviews and recommend process improvements, staffing adjustments, training programs, and performance development initiatives
- Establish, monitor, and enforce departmental KPIs and company standards
- Identify operational issues, root causes, and bottlenecks, and implement practical solutions
- Ensure excellent customer service standards are maintained throughout the organization
Requirements
- Bachelor's Degree in Business Administration & Management
- Minimum of 3–5 years of experience in Operations Management, Business Management, Retail Operations
- Strong leadership, organizational, delegation, and people-management skills
- Proven experience in retail operations and customer service management
- Excellent analytical, problem-solving, and decision-making abilities
- Strong personality with the confidence to identify issues, enforce accountability, and recommend corrective actions
- Ability to identify operational gaps and provide effective solutions
- Ability to manage multiple departments and priorities simultaneously
- Proficient in Microsoft Office