Retail Operations Manager

ob Summary

Oversee and optimize retail outlet operations by managing staff, driving sales, controlling inventory, and maintaining brand standards to achieve business targets and support expansion initiatives.

Responsibilities

• Lead daily retail outlet operations to ensure smooth workflow and consistent brand standards
• Plan and manage retail staff manpower, scheduling, training, and performance monitoring to maximize team effectiveness
• Drive sales performance by analyzing and monitoring store KPIs to meet or exceed business targets
• Manage inventory processes including stock replenishment and stocktaking to maintain optimal stock levels
• Maintain store presentation, visual merchandising, and customer service standards to enhance customer experience
• Monitor operational costs and implement efficiency improvements to increase profitability
• Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency across all outlets
• Support new store openings and retail expansion plans through effective coordination and execution
• Prepare and present regular sales and operational reports for management review
• Perform ad-hoc duties as assigned to support business needs

Preferred competencies and qualifications

• Minimum 3 years of experience in Retail Management
• Experience with direct consumer interaction is an advantage
• Ability to design and implement sales improvement strategies

Other Information

Working Hours and other benefits:

• 6 days work week
• Off in-lieu provided for work on public holidays
• Commissions for achieved KPIs
• Co-Insurance provided

Only shortlisted candidates will be notified.