Retail Operations Manager

Overview

The Retail Operations Manager (ROM) at Nine Line Apparel will oversee all sales and operations at the 450 Fort Argyle Rd location, to include staffing, merchandising, scheduling, and revenue management. Expectations are that the ROM will coordinate vendors, products, contracts, systems, and policies within the retail store at Nine Line Apparel, while helping to develop promotional plans and pricing that deliver on financial goals. The ROM will work hands-on with all departments within Nine Line Apparel to ensure financial goals are met, while developing and maintain a strong team of associates dedicated to representing the Nine Line brand and maximizing the consumer experience in-store.

Essential Functions

• Management of the following
  • Monthly, Quarterly and Annual Goals
  • Productive Marketing to Demographics
  • Customer Service Satisfaction
  • Inventory Accuracy
  • Financial Accuracy
  • Consumer Growth
  • Ensure Compliance with Company Requirements
  • Ensure Compliance with Relevant Laws & Regulations

Competencies

• Accountability
• Positive Attitude
• Communication
• Proactivity/Reactivity
• Prioritization
• Promotion of Company Culture
• Patience
• Merchandising Expertise
• Ethical Character
• Diverse Flexibility
• Efficiency
• Technological Skills
• Effective Decision Making
• Immediate Authority

Supervisory Responsibility

• Ensure that job descriptions for all subordinates are compliant and satisfactorily met
• Ensure performance of all Retail Operations is efficiently and satisfactorily met (i.e. goals, assistant manager duties, customer service, etc.)
• Ensure all set performance standards, standard operating procedures and requirements set forth by Nine Line Apparel as a company, and those set forth by Nine Line Apparel Retail Operations are compliant at all times

Work Environment

Nine Line Apparel Retail Operations is a professional and customer-inviting atmosphere; this position requires diverse flexibility, outstanding customer service deliverance, both with internal and external associates, customers and guests, and on-going, hands-on training, coaching, counseling and performance.

Physical Demands

• Consistent standing for long periods of time
• Consistent moving, delivering, processing and assembling large items, including, but not limited to, boxes, merchandise, displays, furniture, machines, etc.
• Bending, stretching, twisting, reaching up/out

Position Type/Expected Hours of Work

The Retail Operations Manager at Nine Line Apparel is a full-time position. As with all other Retail Operations in the industry, the Retail Operations Manager is required to be available during any day of the week, including weekends, all company and calendar holidays, and during any hours of a 24-hour day.

Travel

Travel is primarily local but not limited to this. On occasions, travel to shows, seminars, stores, showrooms and other events may be required. This rare travel can include overnight lodging.