Retail Operations Manager (Sales and Manpower)
At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
Key Responsibilities:
1. Store PIC Updates
Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.
Coordinate with HR and Operations to maintain up-to-date reporting structures.
2. Over-Hiring Control
Monitor and flag over-hiring instances across stores.
Implement corrective actions and coordinate with Area Managers and HR for follow-up.
3. Headcount Optimization
Review manpower allocations store-by-store to ensure alignment with business needs.
Recommend headcount changes based on store size, sales, and operational demands.
4. Sales & Manpower Analysis
Analyse store sales performance, salary ratios, and staff turnover trends.
Study staff turnover patterns and identify root causes for improvement.
5. Sales Drop Investigations
Conduct audits and deep-dives on stores experiencing significant sales declines.
Coordinate with relevant departments to identify and resolve underlying issues.
6. Target & Scheduling Optimization
Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.
7. SOP Development
Enhance hiring and customer service SOPs for efficiency and consistency.
Requirements:
Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field.
Experience: Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau).
Good understanding of retail store operations and manpower planning principles.
Excellent communication, presentation, and coordination skills.
Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
High attention to detail and a proactive approach to problem-solving.
Preferred Attributes:
Experience in a multi-store or chain retail environment.
Familiarity retail KPIs and manpower cost metrics.
Strong leadership and management skills.