Retail Operations Manager

• Oversee the day-to-day operations of the company's luxury retail stores, ensuring smooth and efficient execution of all operational activities.
  
• Conduct regular field visits and monitor store performance, ensuring compliance with luxury brand standards, SOPs, service standards, and operational procedures.
  
• Lead and support Store Managers in achieving sales targets and KPIs, while monitoring performance and implementing corrective actions where required.
  
• Ensure an exceptional luxury customer experience across all touchpoints, including VIP client service, hospitality, and overall store experience.
  
• Monitor inventory levels, stock accuracy, stock movement, and shrinkage, and coordinate with relevant teams to address operational and inventory-related issues.
  
• Monitor store operational costs, identify areas of inefficiency, and support initiatives to improve operational performance and reduce waste.
  
• Manage and develop Store Managers and retail teams through coaching, performance management, and ongoing development.
  
• Ensure retail teams consistently follow luxury selling standards, customer service protocols, and brand guidelines.
  
• Coordinate and support new store openings, ensuring operational, staffing, inventory, systems, and service readiness prior to launch.
  
• Act as the key operational point of contact between stores and internal functions such as Finance, HR, Supply Chain, and other relevant departments to resolve operational issues efficiently.
  
• Prepare and review store performance and operational reports, identify gaps, and recommend actions to drive continuous improvement.
  
• Support the company's retail expansion plans by ensuring operational readiness and consistent standards across new and existing stores.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
  
• Relevant experience in Retail Operations, preferably within a Luxury Retail environment.
  
• Strong understanding of Luxury Customer Experience, VIP Clienteling, and Luxury Selling.
  
• Experience managing or overseeing retail stores and Store Managers, with strong hands-on exposure to store operations.
  
• Proven experience managing Sales Targets, KPIs, and store performance.
  
• Previous experience in Store Openings and operational readiness is highly preferred.
  
• Strong Leadership and People Management skills, with the ability to lead, coach, and develop retail teams.
  
• Experience in Inventory Management, Stock Control, and Operational Cost Management.
  
• Strong understanding of SOPs, Brand Standards, and Visual Merchandising.
  
• Strong English and Arabic communication skills.
  
• Strong professional presence and ability to represent a Luxury Retail brand.