Retail Operations Manager

We are looking to add a Retail Operations Manager to lead the day-to-day execution and performance of WCLC's retail operations network. Responsible for delivering operational excellence across retailer support, retailer engagement, field execution, retail programs, inventory coordination, and performance management. The Manager partners closely with provincial stakeholders, retailers, technology teams and internal business functions to ensure a consistent and effective retail experience that supports sales growth, retailer satisfaction and operational efficiency across all jurisdictions.

Accountabilities

• Lead the execution and continuous improvement of retail operations programs, processes and standards across the WCLC retail network.

• Manage retailer performance programs including retailer communications, issue resolution, engagement initiatives, sales contests, recognition programs and operational support.

• Partner with provincial and territorial stakeholders to identify operational opportunities, resolve issues and improve retailer execution and prioritization of lottery.

• Lead retail performance reporting and analysis, providing insights and recommendations to improve sales, operational efficiency and retailer effectiveness.

• Oversee retail inventory coordination processes, including terminal deployment, merchandising assets, lottery equipment and operational readiness activities.

• Support execution of National Gateway initiatives, technology upgrades, product launches and retail transformation projects within the retail network.

• Lead field execution standards, retailer audits and retail experience assessments to ensure consistent delivery of the WCLC brand and player experience.

• Build and develop strong relationships with provincial partners and operational stakeholders to support collaboration and execution excellence.

• Lead, coach and develop team members while fostering a culture of accountability, continuous improvement and player/retailer-first thinking.

Experience & Qualifications

• 7+ years of experience in retail operations, consumer packaged goods (CPG), sales operations, account management or a related field.

• Proven experience managing retail programs across multiple locations, banners or territories.

• Experience partnering with retailers to drive sales, improve execution and deliver operational results.

• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.

• Experience leading cross-functional initiatives involving operations, marketing, product, logistics and technology

• Strong communication, stakeholder management and relationship-building skills.

• Post-secondary education in Business, Commerce, Marketing or a related discipline is preferred.

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.

We’d love to talk to you about how you fit into that.