Retail Operations Specialist

Job Description

The Retail Operations Specialist is responsible for providing support to 250+ retail locations by assisting with sales & lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership.

It will be imperative that this individual be committed to clear communication with the organization's support departments, remote store locations and leadership, with an emphasis placed on fulfilling tasks to quality and deadline. It is essential that this role be filled by an individual committed to continuing the high quality, competitive, and contemporary educational environment at Music & Arts.

Essential Functions (not all-inclusive):

• Provide operations support via email
• Diagnose issues reported by retail employees.
• Troubleshoot transaction issues in retail locations
• Monitor store processes to ensure completion and compliance
• Assist with testing of new retail processes and procedures
• Manage and administer retail commissions, spiffs, contests
• Provide support for retail payroll management and related systems
• Oversee retail communications, including content development, task management and related reporting
• Provide UAT testing for business projects and new retail systems
• Manage recognition program for retail employees
• Additional duties as assigned.