Retail Receiving Manager
Retail Receiving Manager
FLSA Classification: Full-time, Exempt
The Country Music Hall of Fame® and Museum, Retail Department
Company Overview: Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.
First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.
In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”
What We Offer for Full-Time Staff:
- Medical, Dental, Vision, Life Insurance Options
- Competitive Pay
- Paid Vacation and Sick Days
- Paid Holidays (13) and Floating Holidays (2)
- 401(K) with Up to 3% Employer Match
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Service Student Loan Forgiveness
- FREE 24/7 Downtown Parking and Transit Benefits
- Continuing Professional Offerings
- Complimentary Museum Admission (For Yourself, Family, and Friends)
- Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
- Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
- Opportunities to Attend Exhibit Openings, Concerts and Special Events
- Employee Engagement Activities and Opportunities
- FSA and Dependent Care Options
- Dog Friendly Work Environment
- Volunteering and Community Engagement Opportunities
Departmental Overview: The retail department includes two retail stores within the Country Music Hall of Fame and Museum building, as well as an off-site warehouse. E-commerce, wholesale and product development are key components of the business. The department generates revenue through the sales of goods that provide vital operating revenue for the museum.
Position Overview: The Retail Receiving Manager is based in our off-site warehouse and leads a team of 2-3 staff members. They oversee the receipt, verification, and stocking of all incoming retail products to warehouse, as well as loading and unloading of company van for bi-weekly stock replenishment trips to the Country Music Hall of Fame and Museum building.
Specific Job Duties:
- Receive all incoming product shipments and check for damage/accuracy.
- Ensure all items are labeled properly with appropriate SKU tickets to prepare for immediate distribution to stores.
- Work closely with buying and accounting teams to resolve any order discrepancies.
- Monitor warehouse inventory levels and develop best practices for maintaining accuracy and loss prevention.
- Coordinate weekly transfer of inventory from warehouse to stores, including loading/unloading company van and driving to/from Museum building.
- Conduct regular cycle counts and annual physical inventory of all merchandise.
- Maintain a clean and organized warehouse space, and order supplies as needed.
- Coordinate incoming and outgoing freight deliveries.
- Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
- Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique.
- Ability to effectively maneuver around warehouse, repetitive bending, prolonged standing, twisting, stooping, squatting.
- Ability to perform other tasks as assigned by supervisor without hesitation.