Retail Sales and Services Assistant

Position Summary

The Retail Sales and Services Assistant supports the operations and marketing of the organization’s retail sales and services, including the Girl Scout Shop, Build-A-Bear Workshop, and special sales events. Using sound merchandising, marketing, and customer service techniques, the Retail Sales and Services Assistant is responsible for processing customer transactions, tracking inventory, and ensuring a positive shop experience for all customers.

Girl Scouts of Eastern Missouri offers a robust benefit package to full-time employees including health, dental, vision, life insurance, disability, health reimbursement account, flexible spending account, voluntary plans (critical illness, accident, hospital indemnity, cancer, pet insurance, ID theft, and legal protection), a 403(b) retirement plan with company match, paid holidays including a winter break, paid time off, extended illness bank, parental leave, employee assistance program, a hybrid work environment, and more! Put your passion into action with Girl Scouts of Eastern Missouri!

The position is full time with a competitive hiring rate at $18.68 - $20.55 per hour!

Essential Job Duties

• Support the Council’s revenue goals by assisting in the operations and inventory control of retail sales and providing optimal customer service.
• Record sales statistics, prepare and deliver deposits to the Finance team and report any discrepancies to the Retail Sales and Services Director.
• Update the e-commerce site by adding and deleting merchandise as appropriate, and providing up-to-date, high quality product information and images.
• Provide a high level of customer service to all clients.
• Lead and/or assist with Build-A-Bear Workshop parties and event experiences.
• Prepare orders for shipping and receive goods as they arrive, ensuring that all relevant procedures are followed.
• Create merchandise presentations, including signage, pricing, and labeling.
• Implement seasonal displays.
• Maintain inventory, including monitoring returns, repairs, and replacements, and implement loss prevention measures.
• Communicate new item and supply needs to the Director of Retail Sales and Service.
• Serve as a collaborative team member, working to advance the mission of Girl Scouts.
• Perform other duties as required and/or assigned.