The Broad

Discussion

Retail Sales and Services Associate PT

The Broad was established to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.


ABOUT THE POSITION

Reporting to the Associate Director of Retail Operations, the Retail Sales and Services Associate sets the standard for excellence in our distinctive venue by curating personal shopping experiences, sharing knowledge about the collections and architecture, and finding innovative ways to surprise and delight our visitors every day. You will embody the museum’s mission by creating meaningful connections with guests while supporting a warm, engaging, and professional environment.

To maintain this standard, you will also uphold our WEPCON expectations and ensure our spaces remain welcoming, clean, and organized. In addition to retail-focused education, staff receive training in safety and security to help provide the best possible visitor experience across all aspects of the museum.


DUTIES AND RESPONSIBILITIES

  • Take an active role on the sales floor, ensuring all clients are greeted and engaged.
  • Communicate professionally at all levels and be open to feedback.
  • Ensure the client experience is at the center of all decision making.
  • Exhibit enthusiasm for and knowledge of the artists and artwork in the collection.
  • Create a dynamic and engaged experience and share information about the artists and our products.
  • Utilize clienteling techniques to develop repeat clients with data on preferences and purchase history.
  • Attain individual daily, weekly, and monthly sales goals.
  • Perform all POS related activities to facilitate accurate and efficient transactional flow.
  • Break down shipments, tickets, and organize merchandise.
  • Replenish, organize, and clean floor fixtures daily.
  • Adhere to all established loss prevention and operational policies and procedures.
  • Be an ambassador of the museum, sharing information about the collection and the building.
  • Support and enhance The Broad brand by achieving established WEPCON standards.
  • Enforce security and safety procedures in all public spaces of the museum.
  • Explain new museum guidelines and protocols to all visitors of The Shop.
  • Stay abreast of and follow all policies and procedures.
  • Assist with all opening and closing duties and other duties as assigned.
  • Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information.
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