Retail Sales Associate 1

Retail Sa

The primary responsibility of the Retail Sales Associate is to maintain outstanding customer service, uphold our Core
Values, generate sales, merchandise products and support the store management team. The Floor Supervisor also
ensures that Floor Associates perform their duties and responsibilities to company standards.
Our Core Values in This Role
Every employee is expected to demonstrate these values in daily work, decisions, and relationships.
Integrity - Do the right thing and own the outcome. Provide accurate product, pricing, and order information and
own the outcome.
Community - Take care of customers, coworkers, and communities. Build respectful relationships with
customers and support coworkers across departments.
Engagement - Bring energy, participate, help make us better. Expand product knowledge, follow through on
commitments, and contribute improvement ideas.
Experience - Create an experience people want to return to. Provide attentive service and keep customers
informed from purchase through completion.
Supervisory Responsibilities
- Floor Associates report to Floor Supervisor
Duties and Responsibilities
- Know and perform the Seven Steps of Customer Service
- Stock and maintain assigned area of store
- Answer phones with a confident attitude, willing to help the customer in whatever way necessary.
- Complete customer transactions, charge, cash and returns accurately.
- Aid customers in locating merchandising in store, and online, as well as, processing special orders
- Continue to grow and expand product knowledge.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day to day goals and priorities assigned by store management.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean
and organized.
- Maintain communication between other sales associates and departments.
- Keep updated on new technology and products in the hardware and building industries.
- Understand competitors and their practices.
- Be a team player and foster a team atmosphere.
Skills and Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.