Retail Sales Associate

We are Joie, a global baby gear brand established in 2011 and distributed across over 85 countries.

At Joie, we prioritize designing products with families in mind and our commitment extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development.

With our continued growth, and expansion into the US Market, we're seeking a Sales Associates for our Retail Store in Carlsbad, CA.

What You’ll Do

• Welcome customers, build genuine connections, and understand their needs.
• Provide personalized product recommendations and become a Joie product expert.
• Educate customers on product features, benefits, pricing, and promotions.
• Create an exceptional customer experience from greeting through checkout.
• Maintain a clean, organized, and welcoming showroom and stockroom.
• Support inventory, product launches, campaigns, and daily store operations.
• Work collaboratively with the team and contribute to a positive store environment.
• Continuously learn about Joie products and how they support growing families.

What We’re Looking For

• One year of retail, customer service, or sales experience preferred.
• High school diploma or GED.
• Friendly, positive, patient, and genuinely passionate about helping people.
• Strong communication and listening skills.
• Dependable, curious, detail-oriented, and comfortable learning new technology.
• Point-of-sale experience preferred.
• Ability to stand for extended periods and lift up to 30 pounds.
• A genuine interest in providing an exceptional customer experience.

Schedule & Availability

This is a seasonal, part-time/contract role with the potential for continued employment based on business needs and performance.

Weekend availability is essential for this role. Candidates must be fully available:

• Saturday and Sunday
• Part of Friday
• Flexible weekdays based on business needs and scheduling
• Weekends, holidays, and scheduled training are required.
• Mandatory holiday availability: Black Friday weekend and December 14–31.
• Showroom hours are 10:00 am–9:00 pm daily.
• Full day availability may include one hour before opening and one hour after closing to support opening and closing responsibilities.
• Please apply only if you can consistently meet the required Friday, Saturday, and Sunday availability and have flexibility during the weekdays.

California Pay Transparency Act:

• The hourly rate for this role is $20.00 an hour.
• Target compensation range and subsequent actual salary is/will be determined by a number of factors including but not limited to specific skills, competencies, years of experience, geographic location and education as aligned to the job description.
• Employees in nonexempt positions must accurately complete, obtain approval from their manager, and timely submit a timecard in the form provided by the Company, as it coincides with the Company’s bi-weekly payroll schedule.

This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Other duties may be assigned.

Applicants must be currently authorized to work in the United States on a full-time basis.