RETAIL SALES CONSULTANT I
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Description
SUMMARY:
Retail Sales Associates are responsible for interfacing with customers in person or by phone, recording customer information into the computer and providing customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: may include the following. Other duties may be assigned.
- Talks with customers by phone or in person in a professional and courteous manner
- Retail associates use the computer to:
- Look up customer history records and enter customer information
- Process purchases for merchandise
- Process inventory inquiries
- Answer customer questions and deliver customer service
- Process customer requests for items to be ready for pick-up
- Stamps, attaches, or changes price tags on merchandise, as required
- Stocks, organizes and cleans storage areas and retail displays with new or transferred merchandise as needed
- Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales
- Cleans display cases, shelves, and aisles
- Greets customers into the showroom, and personally assists in helping to find/identify products for purchase
- Receives payment for parts, and bags merchandise for customer
- Completes any follow-up necessary to ensure complete and accurate service and customer satisfaction
- Addresses complaints and customer concerns, and bringing them to the attention of assigned Store Management for further investigation and consideration
- When time between customers is available, attends to the Showroom daily and weekend task lists
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Process merchandise returns and exchanges.
- Request information or assistance using paging systems.
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.