Retail Sales & Customer Solutions Representative for Shentel

Build a Career Where Your Effort Pays Off — $45K–$60K+ Earning Potential

$45,000–$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
Paid training, coaching, and ongoing support to help you succeed
Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.
High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

Base salary + uncapped commission
Paid training with ongoing coaching and team support
Medical, dental, vision, and life insurance
401(k) with company contribution
Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity
In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.
What You’ll Do

Welcome and assist customers through face-to-face interactions in the Shentel store

Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
Ask thoughtful questions, identify customer needs, and recommend Shentel solutions

Build relationships, follow up with customers, and grow your customer base
Use the sales techniques learned through paid training to meet and exceed goals
Process customer payments by credit card and cash

Training & Support from Day One

Paid onboarding and product training
Sales coaching, shadowing, and ongoing support
A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

Goal-driven and motivated by performance-based earnings
A strong communicator who builds rapport easily
Resilient, self-motivated, and comfortable working independently
Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like

Consistently meeting and exceeding sales targets
Building strong customer relationships through follow-up and service
Working a Monday – Friday, 8:00 a.m.– 5:00 p.m. schedule
Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel
At Shentel, you’ll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.