Retail Sales Manager

Job Summary:

Manages the Sales (Retail) Department
in order to achieve the overall targets by managing all daily operation
activities including all showrooms operations.

Job Duties and Responsibilities:

·Cascades the set
strategies, policies and objectives by sets short- and long-term plans and
provides the required resources for the implementation of those plans.

·Sets plans and
programs that strive to improve the effectiveness of the department by
achieving target of sales.

·Manage the Products
display at showrooms and ensure all items are in proper way.

·Manage Showrooms
stock is available.

·Monitors the
technical performance of the department and follows up on the set Key
Performance Indicators.

·Monitors the
revenue and profitability quotas achievement for services as they are sold to
customers and takes proper actions when needed.

·Ensures consistent,
profitable growth in the Retail sales (Showrooms) revenues through positive planning.

·Evaluates market
trends and gathers competitive information, identifies trends that affect current
and future growth of sales and profitability.

·Manages customer
opportunities to ensure the highest level of customer satisfaction is always
met by providing prompt, thorough and professional assistance as well as
resolves any customer complaints in coordination with the concerned entities.

·Performs
statistical analysis to assess the sales performance and introduce the proper
action plans and supervises implementation.

·Prepares periodic
sales reports showing sales volume in the Showrooms & MI Stores, potential
sales, and areas of proposed customer base expansion and submits it to the
Commercial Director.

·Reviews, assesses
and evaluates signed agreements with external entities prior to its expiry
dates.

·Performs pre-sales
activities related to presenting the technical capabilities of the company to meet the
customer’s needs and requirements.

·Participates in and
represents the company at events, exhibitions and conferences as appropriate and
ensures that those events and exhibitions yield maximum benefit in promotes the
company services.

·Leads sales
forecasting and supervises the achievement of monthly and yearly targets.

·Formulates sales
policy to assist in promoting sales.

·Conducts periodic
meetings with subordinates for reviews progress and work flow, discusses their
suggestions and takes suitable actions accordingly.

·Prepares periodic
reports with respect to the activities and achievements to be submitted to the
direct supervisor for review.

·Identifies training
needs of subordinates and evaluates the outcomes of the training courses in
coordination with the concerned personnel in the Human Resources Department.

·Conducts
performance appraisals for subordinates according to scheduled plans and
recommends necessary actions as per the applied practices at the company.

·Performs any other
duties related to his job as assigned by the Direct Supervisor.

Job Specifications:

·Bachelor's Degree
in business administration or any related field

·10-12 years’
experience in Sales Management

Key Competencies:

Competency

Level of Competency

Core Competency

Values and Ethics

4

Innovation & Creativity

4

Customer Service Orientation / Customer Focus

4

Total quality Management/Quality commitment

4

Behavioural Competency

Performance Management

4

Analytical Thinking

4

Collaboration and partnering

4

Change, Adaptability and Flexibility

4

Teamwork

4

Effective Communication

4

Functional Competency

Cross Selling