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Retail - Seasonal Store Advisor, Woodbury Commons

Open 51d posting dated yesterday

Summary

Seasonal retail advisor in a premium sneaker store, providing personalized customer service and maintaining store operations during peak periods.

In Short

As a Seasonal Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

  • Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
  • Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
  • Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
  • Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
  • Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
  • Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
  • The Team Spirit: Foster a collaborative and positive team environment.
  • The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
  • The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
  • The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

  • You have 1+ years of relevant experience in retail or in a customer service-related field
  • You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
  • You possess organizational skills and attention to detail
  • Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
  • Ability to work weekends, evenings and holidays as needed

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV

  • Your preferred name.
  • Your Pronouns choose one
  • At the time of this application, can you confirm you are over the age of 18 years old? choose one
  • Are you business-level fluent in any other languages aside from English? If so, please list them below.
  • Are you comfortable working weekends and some holidays? choose one
  • Are you legally authorized to work in the United States? choose one
  • Will you now or in the future require sponsorship for employment status? choose one
  • Are you comfortable with the pay range listed on the job posting? choose one
  • Have you previously been employed by On in any capacity? choose one
  • How did you hear about this job? choose one
  • Do you have an active and/or operable non-compete? choose one
  • Data Transfer choose any