Retail Security Guard
Vicente's Supermarket Retail Security Guard
VICENTE'S SUPERMARKETS
Job Description — Retail Security Guard
Department: Loss Prevention / Non-Retail Operations | Reports to: Profit Protection Manager | Status: Hourly, Non-Exempt
Position Summary
The Retail Security Guard protects employees, customers, and company assets while maintaining a safe and welcoming shopping environment. This role serves as a visible deterrent to theft, responds to emergencies, and resolves conflicts through de-escalation — never confrontation. High customer traffic demands constant vigilance and professionalism at all times.
Key Responsibilities
- Maintain a visible security presence to deter theft and criminal activity throughout the store.
- Monitor CCTV feeds and conduct routine patrols of all areas, including receiving docks, parking lots, entry points, blind spots, and emergency exits.
- Respond promptly to alarms, medical incidents, and emergencies; execute evacuation protocols and manage crowd control.
- Use de-escalation tactics to resolve conflicts with upset customers or potentially volatile individuals.
- Keep walkways, exits, and fire escapes clear and accessible; ensure parking lot traffic flows correctly.
- Enforce store policies, including restricted-area access and parking rules; prevent unauthorized entry to secured areas.
- Perform opening and closing security checks; verify all doors are closed and locked before leaving for the night.
- Document all security events in accurate incident logs and submit clear written reports using the Risk Limiter app on the company-provided phone.
- Coordinate with store management and emergency services; work as part of a team to maintain overall store safety.
Standards & Expectations
- Wear a clean, well-maintained uniform and carry proper identification at all times.
- Maintain a polite, respectful, and professional demeanor with customers and staff.
- No firearms permitted in the store — regardless of personal license status.
- No personal phone use while on duty; distractions will not be tolerated.
- Report suspicious behavior immediately and stay alert to surroundings at all times.
Performance Measures (KPIs)
- Patrol coverage: scheduled patrols completed daily.
- Response time: average time to respond to alarms/incidents and secure areas — without escalating the situation.
- Emergency handling: success rate of protocol execution, de-escalation outcomes, and staff feedback.
- Accountability: attendance and punctuality, policy compliance, and incident reporting adherence.
Qualifications
- Prior security, loss prevention, or customer-facing experience preferred; de-escalation training a plus.
- Ability to stand, walk, and patrol for full shifts, including opening and closing hours.
- Strong observation, communication, and written reporting skills.
- Completion of Vicente's Retail Security Training Program required upon hire.