RETAIL
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
Job Description:
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
- Greeting guests.
- Answering questions - accurately and politely.
- Answering the phone.
- Making proficient sales transactions - using a point-of-sale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels – through retail pulls & inventories.
- Displaying Retail product – through HRC’s visual display standards.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans”.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.