Retail Station Manager (North/South)

To oversee the complete operations of a high-volume retail fuel station, ensuring exceptional customer service, operational efficiency, safety compliance, and profitability while leading a team of retail associates.

Operations Management

Manage and oversee daily retail station operations ensuring compliance with company policies, procedures and regulatory requirements.

Ensure 100% product availability (fuel, lubricants, LPG) with proper inventory management.

Implement visual merchandising standards for the convenience store.

Oversee equipment maintenance (dispensers, tanks, POS systems).

Manage shift scheduling for 24/7 operations.

Financial Performance:

Achieve monthly sales targets for fuel and non-fuel products.

Control operational costs (energy, shrinkage, labor) within budget.

Daily cash management and banking procedures.

Analyze sales reports to identify growth opportunities.

Team Leadership:

Recruit, train, and supervise station attendants (10-15 staff).

Conduct weekly team meetings and performance reviews.

Implement incentive programs to drive sales performance.

Customer Service:

Maintain NPS (Net Promoter Score) above industry benchmark.

Provide exceptional customer service, including customer complaints and concerns in a timely and professional manner.

Implement loyalty programs and promotions.

HSSE Compliance:

Enforce strict safety protocols (fuel handling, fire prevention).

Conduct monthly safety drills and equipment checks.

Ensure full compliance with DPR, SON, and environmental regulations.

Site Maintenance:

Maintain impeccable station cleanliness (forecourt, shops, restrooms).

Oversee landscaping and exterior appearance.

Manage third-party vendors (cleaning, security).

Bachelor's degree in Business Administration, Marketing or related field.

5+ years’ experience in retail management (fuel station preferred).

Experience:

Experience in the oil and gas sector.

POS and inventory management systems proficiency.

Computer literate in Word, Excel, Office Outlook, and Financial Software. Skills:

Strong leadership and team management skills.

Excellent customer service and communication skills.

Problem-solving skills.

Financial literacy (P&L understanding).

Ability to work in a fast-paced, dynamic environment.

HSSE certification (mandatory). Performance Metrics

Fuel volume throughput (Monthly).

Non-fuel revenue contribution.

Shrinkage control (90%).

Safety audit results.

Competitive renumuneration