Retail Store Manager

• Manage stocks, merchandise, restock, and perform physical stocktakes.
• Provide excellent customer service with good product knowledge.
• Assist with cashiering as and when required.
• Plan, manage & review staff duty rosters.
• Perform store opening and closing procedures, including reconciling sales, balancing cash & credit transactions at the end of the day.
• Manage & ensure accurate stock inventory records.
• Handling customer complaints effectively.
• Manage monthly duty rosters to ensure sufficient manpower.
• Drive monthly sales targets and support staff meeting their targets.
• Provide training for new employees.
• Manage & maintain store cleanliness and ensure staffs remain alert and vigilant at all times.
• Proposae to management on any potential improvement plans.
• Any other duties assigned from time to time by the Superior and Management,

Requirements

• Candidates must possess at least a SPM or equivalent qualification.
• Candidates with at least 2 - 3 year(s) managerial level experience in retail will have an added advantage.
• Candidates able to communicate well in English & BM.
• Mandarin speakers will have an added advantage.
• Pleasant personality.
• Strong customer service orientation and ability to build positive relationships with customers.
• Strong organizational, multitasking, and time management abilities.
• Analytical skills to assess sales and performance metrics.
• Strong attention to detail and problem-solcing skills.
• Possess own transport.
• Willing to work on shifts (morning or afternoon shifts: 19am - 7pm or 2pm - 10pm, with 1 hour break), weekends and public holidays.