Retail Store Manager

Lead from the shop floor. Inspire your team. Drive retail success.
Join RV Super Centre Auckland as our Retail Store Manager, on a full-time permanent basis. Lead from the shop floor, inspire your team and deliver great customer service while driving sales and achieving budgets.
Reporting to the National Retail Operations Manager, you’ll lead up to six direct reports and manage daily store operations.

What you’ll do:

Drive sales, achieve budgets and manage labour, product and equipment costs.
Lead and coach your team, managing recruitment, rosters, attendance and performance reviews.
Deliver excellent customer service and resolve challenging customer situations.
Maintain stock availability and store presentation with the Inventory Category team; oversee stocktaking.
Collaborate across RV Super Centre teams and support trade shows.
Support training and procedures for Shopify, Unleashed, TicketIT and Dayforce.
Champion safety, company procedures and legal compliance; record incidents, accidents and near misses within 24 hours.

What you’ll bring:

Hands-on leadership and the ability to coach, train and motivate a team.
Commercial acumen, strong planning and organisational skills, and a results focus.
Clear written and verbal communication with customers, colleagues and stakeholders.
A customer-first approach, adaptability and calm problem-solving under pressure.
Energy and drive to champion quality service and thl’s goals.

About thl:
We are thl, a global family of RV brands spanning design and manufacturing, rentals, sales and tourism. At thl, we believe that anywhere is possible.

Ready to lead the way?
Ready to bring your retail leadership and customer focus to RV Super Centre Auckland? We’d love to hear from you.