Retail Supervisor
Responsibilities
1. Sales Performance & Profitability
Take full ownership of the department’s sales performance, revenue growth, and profitability, ensuring that business targets are achieved.
Develop and implement effective sales strategies to maximise revenue, improve sales conversion, and increase average transaction value.
Monitor departmental performance against targets and implement timely action plans to address performance gaps and maximise commercial results.
2. Team Leadership & People Development
Lead, supervise, and motivate a team of Retail Assistants to achieve sales objectives and maintain high standards of customer service.
Oversee staff scheduling, task allocation, and manpower deployment to ensure optimal workforce utilisation and smooth daily operations.
Provide coaching, training, and performance feedback to a team of Retail Assistants.
3. Merchandising & Inventory Management
Monitor inventory levels, stock turnover, ageing stock, and product availability to minimise stock discrepancies, overstocking, and stock-outs.
Develop and execute effective stock management strategies to improve inventory productivity and reduce unnecessary losses.
Ensure that product displays, visual merchandising, promotional activities, and store presentation meet company standards and brand guidelines.
4. Retail Operations & Service Excellence
Maintain high standards of housekeeping, store organisation, product presentation, and overall retail environment.
Handle customer escalations and operational issues professionally, implementing appropriate solutions to maintain customer satisfaction and brand reputation.
Ensure compliance with company policies, operational procedures, workplace safety requirements, and loss prevention measures.
Requirements
Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years of relevant experience
Independent and team player with good leadership skills
Service-oriented and hands-on person
6-day work week on rotating shifts (including weekends and public holidays)
Strong organisational and time management skills, with the ability to manage multiple priorities in a fast-paced retail environment