Retail Supervisor

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

Retail Supervisor is responsible for leading a team of employees in an assigned retail store location. The Retail Supervisor must be highly motivated and be able to motivate their employees to work hard and deliver great customer service.

Providing superior customer service and creative problem solving are essential for this role. They will need to be able to easily engage with guests and promote store sales in addition to being experts on the happenings in Medora and promoting sales to shows, events, and activities around town. The Retail Supervisor will need to be competent in several software systems. They will frequently need to assist their staff by troubleshooting software issues and determining how to solve them. The Retail Supervisor is also responsible for the physical store location. The store must always be clean, safe, and properly stocked.

Duties/Responsibilities

• Welcome customers and provide friendly, helpful, and professional customer service.
• Responsible for running the POS system and ensuring proper checkout is followed.
• Accurately process returns and exchanges.
• Asist customers with merchandise questions, product selection, purchasing incentives, promotions, and related retail offerings.
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the gift shop items.
• Support daily store operations, including opening and closing the store.
• Attend weekly departmental meetings and safety training.
• Monitor inventory levels and report observations to Retail Managers.
• Assist the Retail Managers with disseminating information to the retail staff.
• Ensure that the store is kept clean and organized by dusting, vacuuming, mopping, washing windows and doors, and straightening merchandise.
• Promote Medora shows, events, and activities and provide accurate information.
• Enforce procedures and policies with team and guests in difficult situations.
• Actively communicate with Retail Managers to identify and solve problems.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as assigned.

Supervisory Responsibilities

• Train and supervise seasonal staff.