Retail Support Representative

WHY JOIN BEALLS?

Come join a team rich in tradition that is ready to adapt and evolve with the ever-changing retail landscape! We are a debt free, billion-dollar organization with over 600 retail stores across 23 states. With an eye to the future, we continue to enter new markets and expand our customer base!

We are excited to be back into the office and believe we are better when we are together. We invest in our associates with training and development and build careers through collaboration, strong relationships, and supportive leadership. Our company values, competencies and culture will continue to be strengthened by our associates working together in the same location here in Florida.

Stable and fiscally savvy, Beall’s has long been an organization that represents tradition, integrity, and sustainability. We are led by servant leaders who are genuinely grateful for our contributions every day. Our associates strive to exceed expectations and drive results through empowerment and ownership. Come join a team that brings a people-first approach to doing business!

Salary

Competitive hourly pay

Job Type

Full-time; 35 hours per week

On-site and remote positions available.

Shift Time

Flexible schedule required during operating hours.

Operational hours\: Monday - Saturday, 9am - 6pm & Sunday, 10am-6pm. Extended support hours possible during holiday season.

Qualifications

• Strong verbal and written communication skills.
• Previous customer service experience in a call center environment.
• Retail experience a plus; basic concepts of online shopping, desired.
• Knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
• Capable of quickly learning other software applications.
• Must be able to work in a fast-paced environment.
• High school diploma or equivalent (required).

Responsibilities

• Provide point of sale transactional support for store associates.
• Handle guest and store related inquiries in a courteous and professional manner for Bealls Family of Stores.
• Assist guests with transactional inquiries including checks, loyalty rewards, private label credit card, bankcard and credit card related inquiries via phone or email.
• Review status of gift card and store credit balances.
• Communicate escalated guest issues to third party credit card administrator.
• Various administrative duties including preparation of post-purchase inquires/requests.

Benefits

• Associate shopping discount.
• Accrued vacation, sick, and a floating holiday.
• Medical, dental, vision, 401(k) Best Plan.
• And more…