RETAIL TRADE MANAGER

Job Description & Requirements

A Retail Trade Manager in a jewellery outlet plays a critical role in overseeing the operations, ensuring customer satisfaction, and driving sales. Here’s an overview of the key responsibilities and skills typically associated with this role:

Responsibilities

1. Sales Management

• Develop and implement strategies to achieve sales targets.

• Monitor sales performance and analyze trends to improve business performance.

• Handle high-value transactions and ensure accurate billing.

2. Customer Relationship Management

• Provide excellent customer service to ensure customer satisfaction and loyalty.

• Address customer queries and complaints professionally.

• Assist customers in selecting jewellery that fits their preferences and budget.

3. Team Leadership

• Recruit, train, and manage retail staff.

• Set goals for the team and monitor performance.

• Motivate staff to achieve individual and collective targets.

4. Inventory Management

• Ensure proper stock levels and oversee inventory control.

• Manage ordering, receiving, and displaying merchandise.

• Keep track of high-value jewellery items and ensure proper security measures.

5. Store Operations

• Maintain visual merchandising standards for jewellery displays.

• Oversee store cleanliness and organization.

• Manage day-to-day operations, including opening/closing procedures.

6. Compliance and Reporting

• Ensure compliance with company policies and regulations.

• Prepare sales reports, inventory records, and other operational documents.

Key Skills

• Strong sales and negotiation skills.

• Excellent leadership and team management abilities.

• Effective communication and interpersonal skills.

• Attention to detail, especially with high-value items.

• Knowledge of gemstones, metals, and jewellery trends.

• Proficiency in retail management software and reporting tools.