Retail Trainer
FACILITATION
• Assist SEAO Retail Director to deploy retail training activities
• Implement and localize training Initiatives from headquarter for program delivery
• Select, brief and monitor external providers/facilitators when necessary
• Ensure induction sessions for all new hires (retail and office) within appropriate formats
• Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)
• Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)
• Promote and follow up on digital training platforms and relevant initiatives
FOLLOW UP
• Develop follow-up tools for the participants and on-the-job check
• In-store coaching of the retail team and ensuring that constructive training feedback is gathered and any development areas are implemented
• Conduct regular store visits and attachments for preparing quick-fix workshops
• Monitor the usage of training and information material
• Ensuring that all new joiners complete the mandatory training programs
• Follow up on all e-learning initiatives, ensuring a high completion rate for all
• Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)
TRAINING NEEDS ANALYSIS
• Work with APAC Senior Training Manager and retail heads to understand and identify the training needs of the retail team
• Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams
PROFILE
• Previous training experience, preferably in the retail industry or consultancy company with exposure to facilitation and content development
• Open-minded, inspiring, adaptable, energetic and passionate
• Strong communication and coordination skills
• Excellent time and task management skills
• Able to work independently
• Proficient in MS Office functionalities & e-learning platforms
• Traveling within the region and extensive time spent in the store required