Retail Training Manager

Job Purpose:
- The Retail Training Manager at MARION COMMUNITY BANK is responsible for developing, implementing, and overseeing training programs that enhance the skills and knowledge of retail banking staff. This role is crucial in ensuring that employees are equipped to deliver exceptional customer service and meet the bank's strategic objectives.

Key Responsibilities:
- Design and develop comprehensive training programs tailored to the needs of retail banking staff, including new hire orientation and ongoing professional development.
- Collaborate with department heads and managers to identify training needs and develop customized learning solutions to address skill gaps.
- Conduct training sessions using various methods such as workshops, e-learning, and on-the-job training to ensure effective knowledge transfer.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve outcomes.
- Stay updated with industry trends and best practices in retail banking and incorporate relevant knowledge into training materials.
- Manage training budgets and resources efficiently to maximize impact while minimizing costs.
- Lead and mentor a team of trainers, providing guidance and support to ensure high-quality delivery of training programs.
- Foster a culture of continuous learning and development within the retail banking division to enhance employee engagement and retention.