Retail Vehicles Sales Executive

Summary

Sells new vehicles to retail customers at MAG showrooms, guiding them from inquiry and test drive to financing, order, delivery and follow-up, while meeting sales targets and brand customer-experience standards.

Tasks

• Generate prospects from walk-ins, calls, digital leads, referrals and events.
• Record every lead, test drive and follow-up in the CRM.
• Achieve monthly unit sales, accessories and financing penetration targets.
• Resolve customer concerns during the buying and delivery process.
• Process orders, contracts, payments and financing applications, and track delivery dates.
• Coordinate with Sales Support, PDI, Registration and Finance for smooth delivery.
• Prepare daily and monthly sales activity reports.
• Check stock availability and specifications in the system before quoting.
• Follow pricing, discount and delivery policies.
• Keep product and competitor knowledge current through OEM training.

Education

Bachelor's degree.

Experience

2–4 years of vehicle sales or consumer sales experience.

Skill

• Customer-Focused Approach
• Initiates Compelling Sales Conversations
• Understands Buying Influencer Needs
• Action Planning
• Builds Rapport
• In-Depth Questioning
• Manages Resistance
• Questions Strategically
• Understands Customer Needs
• Understands Issues/Motivations
• Verbal Communication
• Review and Reporting
• Closes Effectively
• Diagnoses Needs with Questions
• Effectively Presents Solutions
• Navigates Customer Challenges
• Negotiates Strategically/Tactically
• Prospecting
• Qualifying
• Strengthens Customer Connections
• Presentation Creation
• Spreadsheet Expertise
• Document Management
• Customer relationship management (CRM) software
• Direct Sales

Competencies

Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

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