Retainers

The Process Manager - Trainer is responsible for designing, delivering, and measuring the effectiveness of training programs across. This role goes beyond classroom facilitation. it requires proactive calendar management, cross-functional business follow-up, and ongoing content curation to ensure learning translates into measurable performance improvement.

Training Delivery & Facilitation

• Deliver engaging, interactive training sessions (virtual, in-person, or hybrid) for employees across levels — from new hires to senior leaders.
• Adapt facilitation style to diverse audiences, learning styles, and business contexts.
• Use adult learning principles, storytelling, case studies, role-plays, and group activities to maximize knowledge retention and application.
• Serve as a subject matter expert on core training topics such as communication, leadership, performance feedback, bias mitigation, and manager effectiveness.

2. Measuring Impact of Training

• Design and implement evaluation methods to assess training effectiveness at multiple levels (e.g., reaction, learning, behavior change, business impact).
• Use pre- and post-training assessments, surveys, observation checklists, and performance data to measure knowledge gain and application.
• Partner with business leaders to track on-the-job behavior change and performance improvement post-training.
• Prepare and present impact reports, including ROI analysis where applicable, to stakeholders and leadership.
• Continuously refine training content and methods based on evaluation data and feedback loops.

3. Calendar & Schedule Management

• Plan and manage the monthly/quarterly training calendar in alignment with business priorities, peak cycles, and team availability.
• Coordinate logistics for all training sessions, including room bookings, virtual platform setup, invites, reminders, and resource allocation.
• Proactively resolve scheduling conflicts and communicate changes clearly to participants and stakeholders.
• Maintain a centralized training tracker to monitor session dates, attendance, cancellations, and rescheduling requests.

4. Follow-Up with Business / Stakeholder Management

• Act as the primary L&D point of contact for assigned business units or functions.
• Conduct regular follow-up meetings with team leads to gather feedback and reinforce learning application.
• Share post-training reinforcement materials, action plans, and nudges to support behavior change on the job.
• Work with the team to identify high-priority training needs and customize solutions accordingly.

5. Content Curation & Development

• Curate, adapt, and update existing training content (presentations, handouts, e-learning modules, videos, case studies) to ensure relevance and accuracy.
• Research and recommend external resources, articles, tools, or micro-learning assets to supplement formal training.
• Develop facilitator guides, participant workbooks, job aids, and quick-reference cards to support learning transfer.

6. Reporting & Continuous Improvement

• Maintain training records, attendance logs, certification trackers, and evaluation databases.
• Identify trends in feedback, assessment scores, and business follow-up inputs to recommend improvements to the learning curriculum.

• Bachelor’s degree in HR, Education, Business, Psychology, or related field
• 5+ years of experience in training facilitation, L&D, or a similar senior training role.
• Proven experience measuring training impact and reporting outcomes to stakeholders.
• Strong facilitation skills with high audience engagement ability.
• Analytical mindset with experience using data (surveys, assessments, performance metrics) to evaluate training effectiveness.
• Excellent calendar and time management skills; ability to manage multiple priorities.
• Strong relationship management and follow-up discipline with business stakeholders.
• Proficiency in content curation tools (e.g., Canva, PowerPoint, LMS platforms, Articulate, or similar).
• Familiarity with virtual training platforms (Zoom, MS Teams) and collaboration tools.