Retention Coach

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, and vocational and spiritual guidance. We get to experience and witness radical life transformations.

The Retention Coach serves within the Ministry by ensuring employment retention through supporting, advising, and reinforcing key training lessons to the client building solutions to any barriers

Full Time Role

Flexibility with schedule

Core Hours: Monday-Friday 9am-3pm, with flexibility for earlier, later and on weekends

Essential Duties And Responsibilities:

• Maintains relationship/communication with employed clients, conducting bi-monthly one-on-one meetings to assess and address any needs

• Encourages and motivates employed clients to reach their personal and professional goals

• Builds trust and works with clients to reach their goals

• Utilizes outreach tactics and retention incentives to ensure clients remain engaged after moving out of Atlanta Mission

• Assists clients with non-work-related issues by talking through issues and referring clients to available resources

• Holds responsibility for the job retention of clients for at least 1 year

• Maintains internal processing database to document work activity, client progress and communications on all clients

• Facilitates vocational classes pertaining to retention, as assigned

• Documents clients sessions in Salesforce in a timely manner

• Collaborates with transitional housing managers to ensure client progress and program compliance to maintain residence

• Engages with Next Steps team in weekly meetings, special events and team activities