Retention Manager

Responsibilities:

• Analyze customer behavior, gather information about customer complaints.

• Develop aggressive retention strategies based on customer feedback.

• Negotiate with customers and educate about the purchased products and services to retain them.

• Build positive relationships with customers.

• Hold daily meetings with the retention team including training, educating and motivating.

• Meet monthly KPI goals as defined by management.

• Maintain detailed and accurate customer records and notes.

• Other duties as assigned by management.

• 3+ years experience in a similar role.

• Exceptional verbal and written communication skills.

• Excellent customer service skills.

• Strong conflict resolution skills.

• Ability to remain calm and professional in stressful situations.

• Empathy and patience.

• Proficiency with CRM's, GSuite, and SoftPhone System.

• Advanced organizational skills.

All your information will be kept confidential according to EEO guidelines.