Returns Team Member (NSW)

Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC) in support of minimising risk to customers and financial loss.

Your responsibilities will include, but are not limited to the following:

• Managing escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities.
• Working collaboratively with stores, other HDC teams and stakeholders to deliver a positive experience for the customer by facilitating escalated customer returns to HDC and effectively resolving customer return queries.
• Assisting in facilitating customer and installer collection of products from the HDC, performing system related transactions in a timely and accurate manner, providing support in a solution focused mindset.
• Undertaking other customer (and installer) facing support type tasks as required by management, including front of house reception of visitors including contractors, and Zendesk.
• Resolving credit claims with suppliers, escalate issues in line with established processes, and provide information and input for business investigations.
• Ensuring transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance.
• Contributing to the management of effective processes and systems to ensure quality records management and returns inventory integrity.
• Other tasks deemed suitable based on knowledge and experience as required by Management.

Please note this role operates on the Tuesday to Saturday operating 7:00 to 15:06

Our ideal candidate is a professional who looks to optimise work processes at every opportunity, will work collaboratively and effectively in a team environment and is able to work autonomously.

You will also possess the following:

• Operational warehouse experience
• Efficient in Microsoft Office applications preferred.
• MHE Licences - LF (High reach) and an LO (Stock picker) preferred.
• Must be available to work Tuesday to Saturday

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!