Returns Team Member (QLD)

Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC). Your responsibilities will include, but are not limited to the following:

• Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances
• Resolve credit claims with suppliers and escalate issues in line with established processes and provide information and input for business investigations, as required
• Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance
• Contribute to the management of effective processes and systems to ensure quality records management and data integrity
• Work collaboratively with store teams to transfer knowledge of bulky goods returns processes

This role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused.

Please note this role is for the Friday to Tuesday roster 6:00 to 14:06

You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role. You will also possess the following:

• Year 12 education
• At least 3 years operational warehouse experience
• Proficient in Microsoft applications
• Available to work the Friday - Tuesday roster (06:00 - 14:06)

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!