Revenue Management Analyst
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.What you will have an opportunity to do:
The Revenue Management Analyst plays a central role in driving topline revenue performance through rigorous data analysis, group segment intelligence, and market dynamics evaluation. This position is responsible for generating, maintaining, and interpreting a broad suite of revenue management reports — with particular emphasis on group business patterns, group pricing strategy, demand forecasting, and competitive market positioning. The Analyst serves as a key analytical resource supporting the Revenue Management team's ability to make informed, data-driven decisions that maximize total hotel revenue.
All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.
JOB DUTIES:
- Drive topline revenue performance through data analysis, forecasting, group intelligence, and market evaluation.
- Serve as a key analytical resource supporting data-driven revenue decisions and total hotel revenue optimization through the use of Power BI and AI/LLM platforms, including CoPilot, Claude and ChatGPT.
- Support pricing, inventory, forecasting, and commercial strategy initiatives across the resort.
- Generate, maintain, and distribute daily, weekly, and monthly revenue management reports.
- Analyze booking pace, demand trends, market conditions, and competitive positioning.
- Monitor group booking patterns, lead times, cancellation trends, and wash factors.
- Produce group pickup, forecast, displacement, and profitability analyses.
- Evaluate group pricing opportunities and displacement risks.
- Analyze seasonality, compression periods, soft dates, and market events impacting demand.
- Track group actualization versus contracted room blocks and identify wash trends.
- Participate in group pickup and forecast meetings and assist with availability management.
- Create executive-ready reports, presentations, and meeting materials.
- Support ad hoc analyses and special commercial projects.
- Explore and introduce Artificial Intelligence (AI), business intelligence, and automation tools to improve forecasting, reporting, and decision-making.
- Identify opportunities to streamline and automate recurring analytical processes.
- Collaborate with Sales, Catering, Front Office, and Revenue Management teams to ensure data integrity and strategic alignment.
- Maintain and support revenue management systems and reporting platforms.
- Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
- Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
- Continue to learn and be on the forefront of new technology for the hotel industry
- Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
- Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
- Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Guest Services, Front Office, F&B, Golf Course and Executive Offices
- Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
- Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
- Perform other functions as needed
What are we looking for?
Combination of Education and Experience will be considered. Sunseeker Resort performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
Required:
- Minimum 2 years of hospitality experience in Revenue Management, Reservations, Front Office, or a related analytical discipline.
- Advanced understanding of group demand, pricing strategy, displacement analysis, and revenue optimization principles.
- Experience with forecasting, group analysis, revenue reporting, or competitive market analysis preferred.
- Experience with hotel PMS, revenue management systems, and sales & catering platforms preferred.
OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:
- Data-driven and highly analytical.
- Ability to work varied shifts, including weekends and holidays
- Advanced Microsoft Excel skills, including data modeling, pivot tables, and advanced formulas.
- Strong analytical, problem-solving, and forecasting capabilities.
- Strong written and verbal communication skills with the ability to present recommendations to leadership.
- Curious, innovative mindset with interest in AI, automation, and process improvement.
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines
- Must possess mature personal discretion and sound judgment
- Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Interpersonal skills and customer service skills to deal effectively with all business contacts
- Professional appearance and demeanor
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.