Revenue Manager

Company description

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Job description

Reports directly to the Cluster Director of Revenue Management of Accor Shared Service, the Revenue Manager is responsible for assisting in planning, developing and executing overall revenue performance cycle for the entire Pullman Dubai Creek City Centre Hotel & Residences. In addition, the Revenue Manager will ensure the below main duties.

Key responsibilities

• Monitor competitor availability and pricing daily, using all available tools such as OTA Insight, Rate Gain, EzRMS pace etc., and subsequently analyze and report actual performance versus competitive set.
• Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed.
• Carry out analysis of booking patterns and market trends and ensure that these are recorded to facilitate future decisions, such as pace patterns, booking lead time segment wise, last minute wash out or walk-in pattern, market performance on peak dates etc.
• Identify and propose the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• Identify and propose tactical offers to generate incremental revenues.
• Prepare weekly 3 months forecast for different revenue streams by market segment and day.
• Prepare revenue month-end reporting.
• Actively participate in the production of the hotel’s annual budget and assist in the creation, update and evaluation of the hotel strategy plan.
• Prepare a weekly revenue/sales strategy meeting. Collate and distribute meeting minutes or notes on forecast and strategy changes, including weekly action plan.
• Ensure timely formulation and circulation of revenue MIS reports required by executive office, owner’s office and Accor regional office.

Data analysis & reporting

• Review and analyze daily, weekly and monthly reports as per the requirements from owning company, AccorHotels and management.
• Communicate analysis with management team for necessary and required revenue management decisions to ensure that targets are met.
• Monitor and analyze room inventory utilizing revenue management systems and structure to maximise occupancies and increase revenue including, but not limited to, monitoring room group blocks, demand levels and plan restriction.
• Monitor competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
• Facilitate sales team with performance analysis of hotel’s top producing accounts, and accordingly suggest variable and lucrative pricing proposals for contracting.
• Understand the dynamics of the local, regional and international political and economic environment and all demand generators.

Control & strategies

• Suggest short- and long-term sales controls and strategies in coordination with Cluster Director of Revenue Management.
• Communicate controls and selling strategies with all concerned and ensure strict adherence and authorize any exceptions.
• Respond to all group and MICE inquiries applying the selling strategies.

Support & training

• Nurture effective succession planning for revenue and reservation team members.
• Assist in recruitment and training of new reservation team.
• Maximise the usage of up selling and assist in up selling techniques.
• Work closely with other departments to ensure the proper training of their team members in relation to the revenue management process.

System maintenance

• Ensure booking systems (rooms and MICE) are regularly maintained and updated thus maximizing the sales potential and data accuracy of reports.
• Monitor input of data with particular attention to rate controls and status options.
• Effectively retrieve statistical information.
• Ensure all existing and new rate codes are regularly reviewed and updated via TARs/OPERA.
• Ensure that all promotions and packages are properly loaded in all applicable systems.
• Ensure that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.

Employee handling

• Instill the training philosophies of the company and work closely with the Director of Talent and Culture and Learning and Development Manager developing departmental trainers ensuring that all managers and supervisors take an active role in the training and development of employees. Develop and assist with training activities focused on improving skills and knowledge.
• Assist in building an efficient team of Heartists through multi-skilling, multi-tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.
• Conduct yearly performance appraisals and give Heartists regular feedback on their job performance and drive with the Talent and Culture their development and growth.
• Support the departments in effective rostering.
• Ensure that all Heartists provide a courteous and professional service at all times.
• Project at all times a positive, motivated attitude and exercise self-control.
• Change management: generate activity and seek new challenges to improve work performance. Demonstrate an optimistic outlook.
• Encourage a culture of continuous personal and work-related improvement through own actions and ensure learning from success and failures, guide and coach staff. Pass on personal expertise and draw on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behavior.

General

• Understand and strictly adhere to the rules and regulations established in the employees handbook and the hotel’s policy on fire, hygiene, health and safety.
• Report for duty punctually.
• Maintain a high standard of personal appearance and hygiene at all times.
• Maintain a good rapport and working relationship with staff in the place of work and all other departments.
• Ensure that all employees provide a courteous and professional service at all times.
• Ensure that all employees have a complete understanding of and adhere to the hotel’s employee rules and regulations and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
• Carry out any other reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Attend and contribute to all staff meetings, departmental and hotel trainings.
• Carry out quarterly, bi-yearly and yearly inventory of operating equipment as well as conducting monthly par stock.
• Take an active involvement in the welfare, safety, development and well-being of employees providing advice, counseling and truthful, diplomatic feedback.

Occasional duties

Carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected business levels.

Qualifications

Education & certifications

• Bachelor’s degree in Business Administration, Finance, Economics, Hospitality Management, or a related field.
• Master’s degree (MBA) or Revenue Management Certification (e.g., HSMAI CRME – Certified Revenue Management Executive) is a plus.

Experience

• Minimum 3–5 years of experience in revenue management, pricing strategy, or distribution within the hospitality industry.
• Proven experience in developing pricing strategies, forecasting, budgeting, and financial analysis.
• Experience in managing revenue across multiple brands, segments, and markets.

Technical skills & knowledge

• Proficiency in revenue management systems (RMS) such as EzRMS, IDeaS, Duetto, Rate Gain, OTA Insight, or STR Global.
• Proficiency in Microsoft Excel, including advanced functions (pivot tables, macros, and data modeling).

Strategic & analytical skills

• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Expertise in forecasting, pricing optimization, and demand analysis.
• Ability to analyze competitor strategies, market trends, and consumer behavior.

Leadership & communication skills

• Experience in leading revenue teams and collaborating with stakeholders such as General Managers, Sales & Marketing, and Finance teams.
• Strong communication and presentation skills to influence executive decision-making.
• Ability to train and mentor teams on revenue management best practices.

Additional information

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.