Revenue Optimization Manager

Position Summary

The Revenue Optimization Manager is responsible for optimizing CityDoc's front desk operations, revenue cycle performance, and operational workflows across all clinic locations. This role serves as the primary liaison between CityDoc and its billing company, ensuring effective communication, accountability, and continuous improvement of revenue cycle activities.

This position provides oversight of front desk operations, training, workflow standardization, and performance initiatives while partnering closely with clinic leadership to improve operational efficiency, patient experience, and revenue capture. The Revenue Optimization Manager works collaboratively with executive leadership to analyze operational and revenue trends, identify opportunities for improvement, and implement initiatives that enhance organizational performance and financial outcomes.

Key Responsibilities

Front Desk Operations, Training & Workflow Oversight

• Provide operational oversight and support for Front Desk teams across all CityDoc locations.

• Develop, standardize, and continuously improve front desk workflows, processes, and best practices.

• Partner with clinic leadership to ensure consistency in registration, insurance verification, patient scheduling, collections, and customer service.

• Identify workflow inefficiencies and implement process improvements that enhance both the patient and employee experience.

• Assist with onboarding, training, and ongoing education of Front Desk staff to ensure operational consistency and adherence to company standards.

• Monitor front desk operational metrics and recommend improvements to increase efficiency and patient satisfaction.

• Collaborate with leadership on operational initiatives that improve clinic performance and support organizational growth.

Revenue Cycle Management & Billing Company Oversight

• Serve as the primary liaison between CityDoc and the billing company (AAAMB).

• Manage ongoing communication regarding claims performance, denials, accounts receivable, underpayments, payer issues, and revenue opportunities.

• Review billing company performance metrics and hold regular meetings to ensure accountability and progress toward established goals.

• Collaborate with the billing company to identify and resolve revenue cycle challenges.

• Support payer contract reviews, reimbursement analysis, and revenue enhancement initiatives.

• Monitor reimbursement performance and assist with underpayment recovery efforts.

Revenue Integrity & Optimization

• Analyze trends and identify opportunities to increase net revenue per visit.

• Collaborate with clinics and the billing company to ensure accurate coding, charge capture, and reimbursement processes.

• Identify areas of revenue leakage and implement corrective actions.

• Lead initiatives aimed at reducing denials, preventable refunds, and collection placements.

Analytics, Reporting & Strategic Initiatives

• Develop and maintain financial and operational dashboards.

• Provide meaningful financial analysis and recommendations to executive leadership.

• Conduct financial modeling to support operational, staffing, and growth decisions.

• Evaluate new revenue opportunities, service lines, and reimbursement strategies.

• Track and report key financial and revenue cycle performance indicators.

Collaboration & Leadership

• Work closely with executive leadership, clinic management, and administrative team on financial and operational initiatives.

• Provide guidance and education regarding financial processes and performance metrics.

• Support organizational decision-making through accurate financial analysis and reporting.

• Lead cross-functional projects focused on improving financial performance, operational efficiency, and revenue generation.