Revenue & Reservation Agent
- To handle all group tours/ conventions from the initial blockage to the rooming lists.
- To perform daily, weekly, monthly tasks as per department’s checklist.
- To record all reservations neatly and accurately on prescribed forms.
- To assist in the day-to-day operations of the Reservation Department
- To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- To identify new contacts and pass sales leads on to the relevant sales office
- To produce quotations and written confirmation to all clients
- To check any no-show and cancellation report with the correspondence and keep the record in the file.
- To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- To coordinate with the travel agent and update the room allotment
- Bachelor’s Degree or Diploma in Hotel Management or related field.
- Familiar with hotel procedures, guest service standards and telephone etiquette.
- Clear tone of voice with friendly and positive attitude.
- Fluent in English communication, and a third language would be a plus
WHY WORK FOR ACCOR
•Employee benefit offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.