Revenue & Reservation Agent
Summary
Manage hotel guest reservations, cancellations, and group bookings while ensuring accuracy and fraud prevention, with Opera PMS experience preferred.
Your day-to-day
Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
Follow up on small party groups (9 rooms or less) and make sure they are guaranteed
Handle group rooming lists with the supervision of the Sales Department
Follow up on any possible fraudulent reservation that may impact the revenue performance
Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained
Make sure deposits and cancellation fees are handle and done by the Front Desk Team
Ensures reservation accuracy (segment, channel, routings, traces, etc)
Handle no shows and control non-guaranteed reservations
Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination.
What we need from you
Bachelor’s degree in hospitality or related field.
2+ years’ experience working in the reservations department.
Must be fluent in local language and English, German will be highly valuable.
Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
Opera PMS knowledge will be highly valuable.
What to expect from us
Discounted international room rates.
Room for professional growth in one of the largest hospitality companies.
Training programmes and access to IHG’s training tool.
Uniform and laundry service.
Meals whilst on duty.
Private health insurance discount.
Kimpton Benefits: our platform with exclusive discounts for employees.
Cool work environment and lots of fun!