RHC Business Office Clerk
Summary
Handles front-office tasks for a rural health clinic, including patient scheduling, registration, insurance verification, and payment collection.
HAMILTON HEALTHCARE SYSTEM
JOB DESCRIPTION
JOB TITLE: Business Office Clerk
DEPARTMENT: Rural Health Clinic (Hamilton, Hico, Goldthwaite)
JOB SUMMARY: Front line contact for patient-related clinic services. Schedules, greets, registers and instructs patients for appointments, prepares patient records for appointments; collects insurance information and verifies insurance eligibility; collects payments/co-payments for appointments. OSHA Bloodborne Pathogens Class I.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
A. Schedules, greets, registers and instructs patients for appointments in a friendly and courteous manner.
a. Promptly obtains and verifies patient information and any other pertinent information required to initiate clinic visit and insurance claim. Accurately enters and updates patient demographics and insurance information in system in a timely manner.
b. Prepares medical record for appointment.
B. Answers multi-line telephone promptly and courteously. Routes calls and takes messages as necessary. Documents actions related to patient contacts in electronic health record as applicable.
C. Accurately collects payments, totals daily receipts and balances cash against receipts.
a. Provides financial information options to patients and schedules with social worker as needed.