RingCentral Contact Center Admin(WFH)
Salary: ₱30,000 – ₱40,000 per month
RingCentral Contact Center / RingCX Administrator
Work Arrangement: Work From Home (WFH)
Employment Type: Full-Time
Salary: ₱35,000 per month
Department: Operations / Contact Center
Industry: U.S.-Based Law Firm
Job Summary
We are seeking a RingCentral Contact Center / RingCX Administrator to administer, maintain, and optimize our contact center environment in a fully Work-from-Home setup.
The role will be responsible for managing users, roles, permissions, teams, skills, queues, agent profiles, phone numbers, IVRs, call flows, and routing configurations. The position will also monitor contact center activity, troubleshoot system issues, maintain reports and dashboards, and implement configuration changes based on business requirements.
The ideal candidate has hands-on experience administering RingCentral Contact Center or RingCX, strong technical troubleshooting skills, and the ability to work independently in a remote environment.
Key Responsibilities
Administer and maintain the RingCentral Contact Center / RingCX environment.
Manage users, roles, permissions, teams, skills, and queues.
Configure and update IVRs, call flows, routing rules, business hours, and overflow routing.
Set up and maintain agent profiles, extensions, phone numbers, and related configurations.
Monitor queues, call routing, agent activity, and overall contact center operations.
Troubleshoot call routing, login, audio, permission, and configuration issues.
Coordinate with RingCentral Support to resolve escalated technical issues.
Create and maintain reports and dashboards covering call volume, wait times, abandonment rates, service levels, and agent activity.
Implement, test, and validate system changes based on operational and business requirements.
Maintain accurate documentation of system configurations, processes, and changes.
Provide technical support and guidance to internal users and contact center teams when needed.
Monitor system performance and identify opportunities to improve contact center workflows and configurations.
Work-from-Home Requirements
Must have a reliable and stable internet connection suitable for daily contact center administration and remote work.
Must have a reliable computer/laptop capable of supporting the required systems and applications.
Must have a quiet and professional home workspace suitable for work and online meetings.
Must be comfortable working independently and communicating with team members remotely.
Must be available during the required working schedule and responsive through designated communication channels.
Ability to troubleshoot basic connectivity and workstation issues independently is an advantage.
Why Join Us?
Fully Work-from-Home position
Competitive salary of ₱35,000 per month
Career growth and advancement opportunities
Dynamic and supportive team environment
Opportunity to work directly with a growing U.S.-based law firm
Stable full-time employment
Opportunity to develop and manage a critical contact center technology environment