Risk Analyst

About Us

ManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. Our vision is to fuel growth in the manufactured housing industry that expands home ownership possibilities. We are on a mission to provide unparalleled community management solutions so our partners can achieve scalable success, faster. We are positioned for growth-minded manufactured housing owners, operators, and investors. We enhance operations to create efficiencies that help our partners capture every dollar possible.

We operate with a set of guiding principles that help us achieve our vision:

Build Trust Every Day

We’re reliable and authentic in each interaction – creating strong bonds with our customers and colleagues.

Fuel Ambition

We invest in team members who are dedicated to their ongoing growth as well as company advancement.

Strive for Excellence

We pursue every opportunity to improve our technology – harnessing innovation and adaptability to further our expertise.

Commit to Each Other

We value teamwork and support each other, knowing that’s what leads to amazing collaboration and service

About the Job

The Risk Analyst plays a key role in underwriting and onboarding customers to ManageAmerica’s payment processing platform. This role is responsible for assessing financial and operational risk, ensuring compliance with payment regulations, and supporting the large-scale migration of customers. The position combines risk analysis, customer interaction, and cross-functional collaboration to enable secure, efficient, and scalable growth.

Essential Functions

• Own risk intake and underwriting executive for new customers and migrations

• Lead KYC reviews and assess financial, operational, and fraud risk

• Underwrite and onboard high volumes of manufactured home communities with appropriate limits and funding terms

• Partner with onboarding teams to enable fast, compliant customer activation

• Serve as the primary contact for risk-related documentation, inquiries, and escalations

• Monitor portfolio risk and reassess high-risk accounts over time

• Identify risk signals, strengthen controls, and improve underwriting processes

• Collaborate cross-functionally to resolve issues and reduce customer friction
  

Qualifications

• 5+ years in payments, underwriting, banking, fintech, or risk operations

• NACHA certification

• Experience assessing financial risk, reviewing documentation, or making approval decisions

• Strong communication skills with the ability to navigate sensitive or risk-based conversations

• Ability to operation in high-volume, fast-scale environments with competing priorities

• Strong analytical thinking and sound judgement under ambiguity

Supervisory Responsibility
This position does not have direct supervisory responsibility

Work Environment
This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.

Physical and Cognitive Demands
The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work
Full-time, self-directed hours

Travel

There is no travel required for this position.

Work Authorization
Must be able to show documentation that shows authorization to legally work in the United States of America.

AAP/EEO Statement
ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.