Risk and Compliance Manager - Partnerships & Digital and Britam Connect
Job Purpose\:
Lead second-line risk and compliance oversight for Britam Connect, Partnerships & Digital Channels, ensuring that strategic, insurance, operational, conduct and regulatory risks are identified, assessed, monitored and managed within the Group’s approved risk appetite and applicable regulatory requirements. Provide specialist oversight of innovation, change and new product risk to support informed decision-making, responsible innovation and sustainable business growth while safeguarding customer and stakeholder interests.
Value to the Group\:
Strengthened risk governance and regulatory compliance across partnerships and digital channels, improved risk-informed decision-making, responsible innovation and product development, enhanced customer outcomes and protection of policyholder, shareholder and regulatory interests.
Key Responsibilities\:
Business Risk & Compliance Partnership
• Act as the primary independent second-line Risk & Compliance Partner for the business unit, providing oversight, challenge and advisory support to management on matters that may affect the achievement of strategic, operational and financial objectives.
• Build strong relationships with business leadership to ensure risk and compliance considerations are appropriately integrated into decision-making, business planning, and performance management activities.
• Maintain an independent perspective while balancing commercial realities and supporting the business in achieving sustainable growth within approved risk appetite.
• Promote first-line ownership and accountability for regulatory compliance, financial crime, conduct risk, and data protection obligations within the business.
Risk, Control & Resilience Oversight
• Provide independent oversight of the business unit's risk profile, ensuring significant strategic, operational, financial and emerging risks are identified, assessed, monitored and managed through effective controls and mitigation strategies.
• Challenge the adequacy and effectiveness of risk management practices, internal controls and management actions to ensure risks remain within approved appetite and regulatory expectations.
• Oversee the assessment and management of operational resilience risks, ensuring critical business services remain resilient to disruption and that lessons from incidents are incorporated into continuous improvement initiatives.
• Monitor the effectiveness of key regulatory, financial crime, conduct risk and data protection controls and escalate material control weaknesses through appropriate governance forums.
Compliance & Regulatory Oversight
• Provide independent oversight of compliance risks arising from applicable laws, regulations, supervisory expectations and internal policies, ensuring material exposures are identified, assessed and appropriately managed.
• Foster collaborative relationships with regulators, industry associations and key stakeholders to enhance risk and compliance oversight, support information exchange on emerging risks and regulatory issues, and strengthen the Group's risk management capabilities and regulatory readiness.
• Monitor emerging regulatory developments and assess their implications for business operations, products, processes, and strategic initiatives.
• Coordinate regulatory inspections, thematic reviews, information requests and supervisory engagements while monitoring the timely implementation of agreed corrective actions, regulatory recommendations, and audit findings.
• Oversee and monitor compliance with applicable regulatory requirements, including AML/CFT, sanctions, FATCA, CRS, data protection, conduct risk and Treating Customers Fairly (TCF) obligations within the General Insurance business.
• Act as the BU and Segment Privacy Champion, promoting compliance with data protection requirements and providing oversight of privacy risks, incidents and control effectiveness within the business.
Decision Support, Insight & Assurance
• Support material business decisions by providing forward-looking risk insight, independent challenge and structured analysis of risks, opportunities and uncertainties associated with strategic initiatives, products, partnerships, projects and business changes.
• Facilitate meaningful discussions regarding potential outcomes, emerging threats, and plausible scenarios to improve the quality of decision-making and strengthen organizational preparedness.
• Provide second-line assurance regarding the effectiveness of risk and compliance management practices and communicate material concerns through established governance structures.
Governance, Culture & Capability Development
• Support the effectiveness of risk governance through the provision of timely, accurate and insightful risk and compliance reporting to management, executive, and board committees.
• Promote a strong risk and compliance culture by strengthening first-line ownership, accountability and understanding of risk management responsibilities.
• Build risk management capability across the business through coaching, awareness initiatives, practical guidance and knowledge sharing.
Group Subject Matter Expertise - Emerging Risk, Scenario Analysis & Innovation Risk
• Lead the Group's emerging risk management activities by identifying, assessing and communicating forward-looking risks, trends, and uncertainties that may affect strategic objectives.
• Facilitate scenario analysis and other forward-looking assessments that support management for decision making and strategic planning.
• Provide specialist oversight of innovation risks associated with new products, technologies, partnerships, business models and transformation initiatives.
• Promote the integration of emerging risk considerations into product development, innovation governance, and strategic planning processes.